Managed IT Support – Kansas City Tech – Small Business IT Support
Managed IT Services involve tasks that are handled by a third party. This is often referred to as Business Information Technology services. Managed IT Support is a way to offload general tasks to an outside expert in order to reduce costs, improve service quality and free up internal employees.
Companies that provide these service offerings are called a Managed Service Provider or an MSP. The MSP’s role is to provide computer technician support for end users, system wide security solutions to protect data and the network, hardware monitoring to help spot potential issues before they occur, and nightly data backups to ensure a timely recover in the event of an unforeseen issue.
A Managed Service Provider is responsible for the functionality of equipment managed under a service level agreement. The agreement contains provisions for typical downtime, disaster recovery, technical support and help desk operations. The customer receiving the service pays a monthly subscription fee.
Managed IT services are beneficial for both large organizations and small business. Some of the benefits of using managed services include.
Filling the skilled labor gap. Managed services can be good for teams that don’t have the time, skills, or experience to manage certain business functions on their own.
Cost savings. Engaging a managed service company instead of in-house IT staff can be cheaper and the costs can be more predictable, which is helpful for budgeting.
Reliability. You can worry less about outages because the managed service provider is responsible for keeping the service available at all times. Services and IT support are provided under an service level agreement so it’s clear what to expect and when.
Experience. There are a variety of technician skills that are needed to provide support. A small company with one IT support staff member is limited by their technicians skill set. A Managed IT Service provider puts with the right skilled professional for the task at hand.
With an MSP you’ll have access to the specialized skills of a Desktop Support Technician, Systems Administrator, Network Technician, Security Technician and Email expert. Your in-house IT staff may only be trained to provide Desktop Support, and nothing else.
What kinds of managed IT services are available?
Managed services can range from general to specific, depending on your needs. Common services can include maintenance of computer equipment, IT systems administration, remote monitoring and management of servers and network equipment.
The traditional approach to managed services is a break/fix model which monitors systems until there is a problem to remedy. Modern managed service providers like Kansas City Tech take a more proactive approach to maintenance and management, which can include patch management and predictive maintenance.
Kansas City Tech provides managed security services for both on-premise and cloud services. Having reliable and trusted security experts is especially important to companies with hybrid infrastructure.
For more information call Kansas City Tech today at 913-912-TECH or 816-875-6580.