We're Hiring

Desktop Support

Are you a tech-savvy problem solver who loves helping people and thrives in a fast-paced, hands-on environment? We’re looking for an experienced Help Desk / Desktop Support Technician to join our growing team.

This position is perfect for someone who enjoys variety, a mix of remote Help Desk phone support and onsite Desktop Support at client locations. If you’re dependable, detail-oriented, and eager to make technology work seamlessly for users, we want to meet you.

Even if you’re currently employed, this is your chance to explore a role where your skills are valued, your ideas matter, and every day brings something new.

Position Overview

As a Desktop Support Technician, you’ll provide both remote and onsite IT support for our clients. You’ll troubleshoot hardware and software issues, set up new systems, configure networks, and ensure users stay productive with their technology.

This role requires at least 3 years of hands-on IT support experience and a proactive approach to problem-solving. When not assisting clients onsite, you’ll work from our Lee’s Summit office handling phone and remote support requests.

Key Responsibilities

• Provide first and second-level support for hardware, software, and network issues (Windows & Mac OS)
• Set up and troubleshoot Microsoft Office 365 (Word, Excel, Outlook, Teams, OneDrive, etc.)
• Configure and support VPN clients, antivirus tools, and backups
• Handle Office 365 and Active Directory administration, including new user setup, security groups, 2FA, and shared mailboxes
• Perform new computer setups, installations, and restorations
• Support and troubleshoot QuickBooks and other business applications
• Maintain accurate IT documentation and ticket updates
• Travel daily to client locations as needed

Preferred Skills & Experience

• Minimum 3 years of professional IT support experience
• CompTIA A+ and Network+ certifications (preferred)
• Strong understanding of Windows & Mac operating systems
• Proficiency in Microsoft 365 Admin Console and Active Directory
• Excellent written and verbal communication skills
• Calm, professional demeanor under pressure
• High attention to detail and organizational skills
• Ability to work independently and manage multiple priorities

Requirements

• Valid driver’s license and reliable personal vehicle (daily travel required)
• Must pass background check and drug screening
• Must sign NDA, Non-Compete, and Contractor Agreement
• Ability to work independently and maintain professionalism onsite

Position Details

• Schedule: Monday – Friday, 7:00 AM – 4:00 PM (1-hour lunch)
• Pay: $22.50/hour (paid weekly)
• Mileage Reimbursement: $0.75 per mile
• Cell Phone Allowance: $25/month

Why Work With Us

• Dynamic, hands-on work supporting a variety of clients and technologies
• Independence and flexibility in a professional setting
• Work with a friendly, tech-driven team that values integrity and excellence
• Pay will be increased to $25.00/hour after 6-month probationary period

Must have reliable transportation, as travel to and from client locations is required.

May be exposed to sensitive client data; confidentiality and professionalism are essential. Must be willing to sign a Non-Disclosure Agreement (NDA), Non-Compete Agreement, and other standard employment agreements.