Top 10 Questions

Help Desk and Technical Support: 24/7 technical support to assist your team with any IT issues, ensuring minimal disruption to your operations.

Hardware and Software Management: Procurement, installation, and maintenance of hardware and software to keep your systems up-to-date and running smoothly.

IT Consulting and Strategy: Expert guidance on IT strategy, infrastructure planning, and technology investments to align with your business goals.

Network Management and Monitoring: Proactive monitoring and management of your network to ensure optimal performance and minimize downtime.

Cybersecurity Services: Advanced security solutions, including firewall management, antivirus, malware protection, threat detection, and response to safeguard your business from cyber threats.

Cloud Services: Cloud migration, management, and optimization, including cloud storage, backup, and disaster recovery solutions.

Data Backup and Disaster Recovery: Reliable backup solutions and disaster recovery plans to ensure your data is protected and can be quickly restored in case of an incident.

Compliance and Risk Management: Assistance with meeting industry-specific regulatory requirements and managing IT-related risks.

Managed Print Services: Optimization and management of your printing infrastructure to reduce costs and improve efficiency.

Our goal is to provide you with a reliable, secure, and scalable IT environment so you can focus on growing your business. Let us know if you’d like to discuss how we can tailor these services to meet your specific needs.

Advanced Cybersecurity Tools: We deploy industry-leading security solutions, including firewalls, antivirus software, endpoint detection and response (EDR), and intrusion prevention systems (IPS) to protect your network and devices.

Proactive Monitoring and Threat Detection: Our systems continuously monitor your network for suspicious activity, vulnerabilities, and potential threats. We use advanced tools like SIEM (Security Information and Event Management) to detect and respond to threats in real time.

Regular Security Audits and Vulnerability Assessments: We conduct regular audits and assessments to identify and address potential weaknesses in your IT environment before they can be exploited.

Data Encryption: All sensitive data, both in transit and at rest, is encrypted using strong encryption protocols to ensure it cannot be accessed by unauthorized parties.

Access Control and Identity Management: We implement strict access controls, including multi-factor authentication (MFA) and role-based access, to ensure only authorized personnel can access your systems and data.

Employee Training and Awareness: We provide cybersecurity training for your staff to help them recognize and avoid phishing attacks, social engineering, and other common threats.

Patch Management: We ensure all software, applications, and systems are regularly updated with the latest security patches to protect against known vulnerabilities.

Backup and Disaster Recovery: We implement robust backup solutions and disaster recovery plans to ensure your data is securely backed up and can be quickly restored in the event of a breach, ransomware attack, or other data loss incident.

Compliance with Industry Standards: We help you meet industry-specific compliance requirements (e.g., GDPR, HIPAA, PCI-DSS) by implementing security measures that align with regulatory standards.

24/7 Incident Response: In the event of a security incident, our team is available 24/7 to respond quickly, contain the threat, and minimize any impact on your business.

We understand that every business has unique security needs, so we work closely with you to tailor our security strategies to your specific environment and risks. Our goal is to provide you with peace of mind, knowing your data is protected by a team of experts dedicated to keeping your business secure.

We understand how critical timely support is to your business operations. That’s why we have a well-defined support structure to ensure your issues are addressed as quickly as possible. Here’s how we handle support requests:

Critical Issues (e.g., system downtime, major outages): We guarantee a response within 30 minutes or less, 24/7, and our team will work continuously until the issue is resolved.

High-Priority Issues (e.g., significant performance degradation): We aim to respond within 1 hour during business hours.

Medium-Priority Issues (e.g., non-critical software or hardware problems): We typically respond within 2-4 hours during business hours.

Low-Priority Issues (e.g., general inquiries or minor requests): We respond within 1 business day.

24/7 Availability: For critical issues, our support team is available around the clock, including nights, weekends, and holidays, to ensure your business is never left without assistance.

Dedicated Support Channels: You can reach us through multiple channels, including phone, email, or our ticketing system, and we’ll assign your request to the appropriate technician based on the urgency and nature of the issue.

Service Level Agreements (SLAs): If we have an SLA in place with your business, we adhere strictly to the agreed-upon response and resolution times outlined in the agreement. We’re happy to customize an SLA to meet your specific needs.

Proactive Monitoring: Many issues are detected and resolved before they impact your business, thanks to our proactive monitoring and maintenance practices. This helps reduce the number of support requests and minimizes downtime.

Our goal is to provide fast, reliable, and effective support to keep your business running smoothly. If you have specific requirements or need more details about our response times, we’d be happy to discuss how we can tailor our support to meet your expectations.

We understand that every minute of downtime impacts your business, which is why we prioritize lightning-fast response times for tech emergencies. For most issues, our remote support team can begin diagnosing and resolving problems within a few minutes of your call, leveraging advanced tools to fix software glitches or network failures instantly.

For on-site needs in the Kansas City area, our expert technicians are dispatched same-day—often within 2 hours—ensuring hardware repairs or complex issues are tackled without delay. Our 24/7 monitoring also catches potential emergencies early, so we’re often fixing problems before you even notice them, keeping your operations running smoothly.

We provide a full suite of computer repair services tailored specifically for Kansas City small businesses, ensuring your technology supports your success. Our offerings include expert hardware repairs for desktops, laptops, and servers—fixing everything from unexpected reboots, failed hard drives to broken components—alongside fast software troubleshooting to resolve crashes, bugs, Blue Screen of Death errors, and compatibility issues.

We also specialize in virus prevention and removal to protect your data, plus secure data backup and recovery to keep your business information safe from loss. Beyond repairs, we offer network setup and optimization, peripheral device support for printers and scanners, and system upgrades like RAM or SSD installations to boost performance.

With proactive maintenance and 24/7 monitoring, we can help prevent issues before they disrupt your workflow, delivering comprehensive managed IT solutions that keep your small business thriving.

We take a proactive and comprehensive approach to monitoring your systems and ensuring they perform at their best. Here’s how we do it:

24/7 Real-Time Monitoring:
We use advanced monitoring tools to keep a constant eye on your network, servers, devices, and applications. These tools provide real-time alerts for any performance issues, such as slow response times, high resource usage, or potential failures, allowing us to address problems before they impact your business.

Proactive Maintenance:
Our team doesn’t just wait for issues to arise—we actively monitor and maintain your systems to prevent problems. This includes applying patches, updating software, and optimizing configurations to ensure everything runs smoothly.

Performance Baselines and Thresholds:
We establish performance baselines for your systems based on historical data and industry standards. If any metrics (e.g., CPU usage, memory, disk space) exceed predefined thresholds, we’re alerted immediately and can take corrective action.

Comprehensive Reporting:
We provide regular reports on the health and performance of your systems, including uptime, incident resolution times, and areas for improvement. These reports help you understand how your IT environment is performing and where we can optimize further.

Network and Infrastructure Monitoring:
We monitor your entire IT infrastructure, including routers, switches, firewalls, and wireless access points, to ensure your network is secure, stable, and performing optimally.

Application and Cloud Monitoring:
If you use business-critical applications or cloud services, we monitor their performance and availability to ensure they meet your needs. This includes tracking latency, uptime, and user experience.

Automated Alerts and Ticketing:
When our monitoring tools detect an issue, they automatically generate a ticket and notify our team. This ensures that no problem goes unnoticed and that we can respond quickly.

Root Cause Analysis:
If an issue does occur, we don’t just fix the symptom—we perform a root cause analysis to identify and address the underlying problem, preventing it from happening again.

Scalability and Capacity Planning:
We monitor trends in your system usage and growth to help you plan for future needs. This ensures your IT infrastructure can scale with your business without performance degradation.

Dedicated Support Team:
Our team of experts is always available to analyze monitoring data, respond to alerts, and provide recommendations to optimize your systems further.

Our goal is to ensure your systems are always running at peak performance, so you can focus on your business without worrying about IT issues. If you’d like, we can walk you through a demo of our monitoring tools or provide a sample report to show how we keep your systems in top shape.

Our onboarding process is designed to ensure a seamless transition to our services with minimal disruption to your business. We take a structured, step-by-step approach to understand your environment, align with your goals, and set the foundation for a successful partnership.

Discovery and Assessment: We start with a comprehensive discovery phase to understand your current IT environment, including hardware, software, network infrastructure, and security posture.

We’ll conduct interviews with key stakeholders to identify pain points, goals, and priorities.

Planning and Customization: Based on the discovery, we create a customized onboarding plan tailored to your specific needs. We’ll define timelines, responsibilities, and milestones to ensure a smooth transition.

Implementation: Our team will deploy the necessary tools, such as monitoring and management software, to gain visibility into your systems. We’ll configure backups, security protocols, and other critical services as part of the setup.

Training and Knowledge Transfer: We provide training for your team on any new systems or processes to ensure everyone is comfortable and informed. We’ll also share documentation and resources for future reference.

Testing and Validation: Before going live, we rigorously test all systems to ensure everything is functioning as expected. We’ll validate backups, security measures, and performance to confirm readiness.

Go-Live and Ongoing Support: Once everything is in place, we’ll officially transition to managing your IT environment. Our team will remain closely involved during the initial weeks to address any questions or concerns and ensure a smooth handover.

Absolutely. Scalability is one of the key benefits of working with us. Our services are built on flexible, cloud-based platforms and modular solutions that can easily expand as your business grows. Whether you’re adding new users, opening new locations, or increasing your data storage needs, we can quickly adjust our services to accommodate your growth. We’ve worked with many businesses that have experienced significant growth, and we take a proactive approach to planning for it. During our regular business reviews, we’ll assess your current and future needs and make recommendations to ensure your IT infrastructure is always aligned with your business goals. Our pricing model is also designed to be flexible, so you only pay for what you need. As your business evolves, we’ll be there to ensure your IT infrastructure not only keeps up but also helps drive your growth. You can count on us to provide the scalability and support you need at every stage.

Minimizing downtime and restoring services quickly is one of our top priorities. We measure our recovery capabilities using two key metrics: Recovery Time Objective (RTO), which is the target time to restore services, and Recovery Point Objective (RPO), which is the maximum acceptable amount of data loss. For most of our clients, we aim for an RTO of 4 to 24 hours and an RPO of 2 to 8 hours, depending on their specific needs and the criticality of their systems. For critical systems, we typically aim to restore services within 24 hours.

Our recovery process is designed to ensure minimal disruption and fast restoration of your services. It begins with an immediate response to any incident, followed by failover to backup systems to maintain continuity. We then restore data from the most recent backups, rigorously test the systems to ensure everything is functioning correctly, and maintain regular communication to keep you informed every step of the way.

Additionally, we focus on preventing outages through proactive monitoring, regular maintenance, and disaster recovery drills to ensure preparedness. Based on the criticality of your systems and business operations, we can prioritize recovery efforts to align with your specific needs and ensure minimal impact on your business. You can rely on us to deliver quick, dependable recovery and support whenever you need it.

To learn more or to schedule a free IT Audit, please call our 24/7 information hotline. 913-912-TECH