Terms & Conditions
Kansas City Tech
Consent to Receive SMS Messages
By submitting your contact information to Kansas City Tech or requesting IT support services, you agree to receive SMS messages related to service tickets, maintenance updates, scheduling confirmations, and other service-related notifications.
Opt-Out Policy
You may opt out of receiving text messages at any time by replying STOP. After opting out, you will no longer receive SMS updates but may still receive email or phone communications as part of your service agreement.
Message Frequency and Rates
Message frequency will vary depending on your service requests and account activity. Message and data rates may apply according to your mobile carrier’s plan.
Support and Contact
For questions about this policy or assistance with SMS communications, please contact us at: support@kansascitytech.com or 816-875-6580.
Mobile Application Terms and Conditions
Ownership and Operator
The mobile application (the “App”) is owned and operated by Element Info Tech LLC, doing business as Kansas City Tech (“Kansas City Tech,” “we,” “us,” or “our”). All data collected through the App, the App software itself, and all related systems are owned and controlled by Kansas City Tech.
Acceptance of Terms
By downloading, accessing, or using the App, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, you should not use the App.
Description of the App
The App is provided to allow existing Kansas City Tech clients to submit, track, and manage IT support and help desk requests. The App functions as a communication and ticket-submission tool only and does not itself perform IT services or guarantee resolution times or outcomes.
All support services are provided in accordance with applicable service agreements or arrangements between the client and Kansas City Tech.
User Responsibilities
You agree to:
Provide accurate and complete information when submitting support requests
Use the App only for legitimate IT support purposes related to your organization
Maintain the confidentiality of your login credentials, if applicable
Notify us promptly of any unauthorized access or security concerns related to your use of the App
You are responsible for all activity submitted through your account or device.
Acceptable Use
You agree not to:
Use the App for unlawful, abusive, or fraudulent purposes
Submit false, misleading, or malicious support requests
Attempt to disrupt, damage, or interfere with the App or related systems
Attempt to reverse engineer, modify, or bypass security features of the App
Use the App to circumvent internal IT controls or security policies
We reserve the right to restrict or terminate access for violations of these Terms.
Data Submitted Through the App
Information submitted through the App, including support ticket details and attachments, is used solely for the purpose of providing IT support services and improving service quality.
You should not submit sensitive personal information unless necessary for resolving the support request. Data handling practices are further described in our Privacy Policy.
Intellectual Property
All rights, title, and interest in the App, including all software, designs, trademarks, logos, and content, are owned by Kansas City Tech.
You are granted a limited, non-exclusive, non-transferable license to use the App for its intended purpose. No ownership rights are transferred to you.
You retain ownership of the information you submit through the App, but you grant Kansas City Tech permission to use that information as necessary to provide support services.
Availability and Modifications
The App is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation.
We may modify, suspend, or discontinue any part of the App at any time, including features or functionality, without notice.
Suspension and Termination
We may suspend or terminate your access to the App if:
The App is misused
Security concerns arise
Your organization’s relationship with Kansas City Tech ends
Continued access poses operational or legal risk
Limitation of Liability
To the fullest extent permitted by law, Kansas City Tech shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the App.
Changes to These Terms
We may update these Terms from time to time. Continued use of the App after changes are posted constitutes acceptance of the updated Terms.
Governing Law and Contact Information
These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles.
If you have questions regarding these Terms, you may contact us at:
Email: help@kansascitytech.com
Phone: 816-875-6580
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks.
If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.